Case Studies : ROYAL BANK OF CANADA’S SOFTWARE WOES

Royal Bank of Canada

Founded in 1864 and chartered in 1869 as the Merchants’ Bank of Halifax, Royal Bank of Canada (RBC) took its current name in 1901. In 1941, based on its total assets of $1 billion, RBC became Canada’s largest bank. Twenty years later, RBC installed its first computer, making it the first bank in Canada to employ such technology. In October 2003, the organization had 60,000 employees, totaled $413 billion in assets, and served 12 million customers. Including worldwide operations, RBC has spent $1.6 billion on technology.

 

Case Studies :International          Case:CHANGE MANAGEMENT DELIVERS FOR AUSTRALIAN SOCIAL SERVICES

In 1997, the newly elected conservative Australian government moved to overhaul its country’s social welfare services. At the time, nearly one-third of Australia’s 20 mil- lion citizens were receiving payments because they were retired, single parents, unem- ployed, disabled, students, members of the indigenous population, or fit into other cate- gories of eligibility. Two government organizations served the vast majority of these recipients: the Department of Employment, Education, Training and Youth Affairs (DEETYA) and the Department of Social Services (DSS). DEETYA’s main function was to help find jobs for the unemployed through its nearly 300 field offices. DSS pro- vided its services through another 300 regional offices. The two departments employed more than 30,000 workers combined. 

Case Studies : Monitoring employees on networks: Unethical or good business?

Case Studies : Monitoring Employees, Ethical or Good Business

 

 

Summary:

Employee use of e-mail, instant messaging, and the Internet is supposed to increase worker productivity, but the accompanying Interactive Session on Management shows that this may not always be the case. Many company managers now believe they need to monitor their employees’ online activity. But is this ethical? Although there is some strong business reasons why companies may need to monitor their employees’ e-mail and Web activities,

The Internet and email are important tools Employees abuse the Internet and e-mail during work hours Companies must have written policies that are easy to understand and follow Employers using a variety of monitoring software Exhibit of Computer Usage Policy. It discussed several strategies for employers to deal with this increasing problem. Companies must have written policies that are easy to understand, read and follow. Employers are using a variety of monitoring software to monitor employees during business hours. I conclude with an exhibit that illustrates a Computer Usage Policy.

Case Studies : CAN TECHNOLOGY SAVE SOLDIERS LIVES IN IRAQ?

Case Study : Can technology save soldiers in Iraq

Summary:

Effective information system has a vital role in Warfield .Poor communication and insufficient systems don’t just waste money; they increase soldiers’ risk of being injured or killed. The U.S went into the Iraq war with many technological advantages. Despite these significant advantages U.S Military forces have the encountered with difficulties .These are information about enemy movement and troop levels did not reach the officers in the ground Quickly, slow down load speed buggy software etc. The organization of U.S military forces and the chain of command also played role. U.S Military used long chain of command and control process. As a result, there were time delays and gaps in flow of information .The environment in Iraq did not suit this strategy .Then they develop horizontal technology strategy .U.S Military use new horizontal technologies is TIGR in Iraq. TIGR is a combination of Google Maps and Wikipedia that helps soldiers access and distribute information about people, places and activity in Iraq. TIGR will be very helpful technology in future military campaigns. 

Case Studies : THE WORST DATA THEFT EVER?

Case Studies The Worst Data Theft Ever, MIS

 Summary:

This case study is about one of the biggest theft of credit and debit cards information. The TJX Company the leading off-price retailer of apparel and home fashions in the U.S. TJX operates four major divisions with chains that include T.J. Maxx, Marshalls, and Home Goods in the U.S. Winners, Home Sense, and Marshalls in Canada, and T.K. Maxx and Home Sense in Europe. December 18, 2006 the TXJ Companies management was informed that its computer system had been infiltrated with suspicious software, and the intruders had stolen records with at least 45.7 million credit and debit card numbers. The hackers obtained also information such as: social security numbers, military identification, driving licenses of more than 451.0000 customers. This is considered the biggest theft of cards in history also because the thefts took place over eighteen month period without anyone knowledge. First time the problem was discovered at credit-card issuers such as Fidelity Homestead and the Louisiana savings bank. While its customers were dealing with the consequences of Katrina Hurricane, their accounts started to show strange shopping transactions from South California and Mexico.